考研英語(yǔ)寫(xiě)作投訴信又可稱為抱怨信，其主要目的是表達(dá)寫(xiě)信人對(duì)于某一情況的不滿。人們?cè)谏钪薪?jīng)常會(huì)遇到一些不愉快的事情，比如消費(fèi)利益受損、正常生活和工作受到干擾等等，有時(shí)寫(xiě)封投訴信不失為一個(gè)解決辦法。那么，投訴信應(yīng)該怎么寫(xiě)呢？

投訴信通常包括以下幾個(gè)方面的內(nèi)容：說(shuō)明投訴的原因并表示遺憾；實(shí)事求是地闡述問(wèn)題發(fā)生的經(jīng)過(guò)，切忌夸大其詞；指出問(wèn)題引起的后果；提出批評(píng)及處理意見(jiàn)，或敦促對(duì)方采取措施，或提出所希望的賠償以及補(bǔ)救方式。

投訴信的寫(xiě)作策略：說(shuō)明投訴問(wèn)題——描述具體情況——期待解決方案。

注意事項(xiàng)：寫(xiě)投訴信時(shí)語(yǔ)氣要冷靜、鄭重、克制，不必過(guò)于禮貌。但也要就事論事，不能進(jìn)行人身攻擊。同時(shí)，在描述問(wèn)題時(shí)盡量采用被動(dòng)句式，使描述更加客觀合理。

投訴信的常見(jiàn)句型又有哪些呢？

投訴信開(kāi)頭常用句式和套話： 

I am writing to complain about/that…

I am writing to make a complaint about…

I am writing to express my concern/dissatisfaction/disappointment about…

I feel bad/sorry to trouble you but I am afraid I have to make a complaint about…

I am most reluctant to complain, but…

I am writhing to advise you that I find…unsatisfactory.

I wish to draw your attention to the problem/fault…that I bought…

It is with great reluctance that I must inform you that…

投訴信結(jié)尾常用句式和套話： 

I trust you will take my complains seriously and…

I will appreciate it very much if you could…

I would be perfectly satisfied if you can kindly…

I understand you will give immediate attention to this matter.

I would like to have this matter settled by the end of…

Frankly speaking, I am not prepared to put up with the situation any more.

I must have you fully understand that without a satisfying solution, I will reserve my right to take legal action.

I would be grateful if you could…

I would appreciate it if you could…